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ResolveAI

Early access · AI support agent for small teams

Support that knows when to solve and when to call your team.

ResolveAI answers customers from your own policies, product details and FAQs. It shows the source behind every answer, and hands the cases that need judgment to a person, with the details already gathered.

  1. Reads your policies
  2. Answers with sources
  3. Hands off the hard ones
Create your workspace Try the interactive demo

Set up in a few minutes. Nothing reaches your customers until you switch it on.

Northwind Goods

Support · usually instant

Today 9:41

Message Northwind Goods…

ResolveAI learns from yourshipping policy,refund rules,product catalog,FAQs andhelp centerand answers only from what you've given it.No source, no answer.

Interactive demo

Ask it something your customers ask.

Pick a question and see what ResolveAI does: what it looked up, which passage it relied on, and why it answered, asked, or handed the case to a person.

Demo · sample store “Northwind Goods” · nothing is sent
AO

Amara Okafor

via Chat · order #NW-48213

My order was placed five days ago and still hasn't arrived. Can I get a refund?
ResolveAI
Sorry for the wait, Amara. Order #NW-48213 shipped on Monday and the carrier expects it Thursday. If it hasn't arrived after 7 business days, you can choose a full refund or a free replacement, and I'll set that up right away.
Ok, thanks. I'll wait until Thursday.

Behind the answer

  1. Understood the question

    Late delivery, asking for a refund

How it works

From your documents to a resolved ticket.

No scripts to write and no decision trees to maintain. You bring what your team already knows; ResolveAI uses it carefully.

  1. 01

    Connect your knowledge

    Upload your policies, product exports and help-center pages: PDF, Word, Markdown, CSV, HTML or JSON. You can see what's been read, and what couldn't be.

  2. 02

    Ground every answer

    Each reply is built from the passages it found, and links to them, so your team can check any answer in one click.

  3. 03

    Check only what you allow

    Lookups into your own systems, like order status, are set up and switched on one by one. Anything that changes an order stays with your team.

  4. 04

    Escalate when needed

    Uncertain, sensitive or out-of-policy cases go to a person, with the context already gathered.

  5. 05

    Learn from outcomes

    A reply isn't a resolution. See what it resolved, what it handed off, which chats customers reopened, and the questions it couldn't answer.

Answers with receipts. Not confident guesses.

Same customer, same question: “The table arrived with a cracked leg. I'd like my $340 back.”

A typical chatbot

Absolutely! We have a 30-day no-questions-asked refund policy. I've processed your refund of $340, and it will reach your account in 3–5 days. Is there anything else I can help you with today? 😊
  • Invented a refund policy the store doesn't have.
  • Took an action no one allowed it to take.
  • No source, so your team can't check it.

ResolveAI

I'm sorry the table arrived damaged, Diego. Refunds of this size are approved by our team lead, so I've passed your case to Maya with your order details and photos. You'll hear back today.
Refunds & returns· Refund approvals
  • Quotes your actual policy, with the source attached.
  • Knows its limit: refunds over $100 need a person.
  • Hands off with the order, photos and policy already gathered.

On the go

Your support queue, wherever you are.

When a case needs a person, you get the customer, the reason and the facts in one screen. Decide from your phone, not after a lot of tab-switching.

Screens show a sample store.

Trust

Three promises it keeps on every ticket.

An assistant that talks to your customers is speaking for your business. These are the rules it works within.

  1. 01

    It answers only from what you give it.

    Every reply is built from your own policies and documents, and links to the passage it used. If nothing covers the question, it doesn't improvise.

  2. 02

    It can't act without your permission.

    It reaches your systems only through lookups you set up and switch on one by one. Refunds and order changes stay with your team.

  3. 03

    It says “I don't know”, then finds someone who does.

    Uncertain, sensitive or out-of-policy cases go to a person, with the conversation and the facts already gathered.

  • Every answer links its source
  • You choose which tools it may use
  • Delete your workspace at any time

Early access

Everything here works today.

No waitlist features. This is the whole product, from the first document you add to the report on what it couldn't answer.

  1. 01Learn

    Knowledge bases
    PDF (scanned ones too), Word, Markdown, text, CSV, HTML and JSON files.
    Live lookups
    Calls to your own systems, like order status, that you set up and switch on one by one.

  2. 02Answer

    Website chat
    A widget for your site, limited to the domains you list.
    Voice calls
    The same agent on the phone or in the browser, with live transfer to a person.

  3. 03Hand off

    Shared inbox
    Hand-offs arrive with the reason and the facts already gathered.
    Automations & alerts
    Keyword rules that hand off, assign, tag or reply; webhooks and Slack alerts.

  4. 04Improve

    Analytics
    What it resolved, what it handed off, and the questions it couldn't answer.
    Workspaces & roles
    Separate workspaces, invitations, and owner, admin or member roles.

FAQ

Straight answers.

What can I use today?

All of it. Knowledge bases, the AI agent, the website chat widget, voice calls, the shared inbox, automations, integrations and analytics are live, along with workspaces, roles and sign-in with email or Google. Nothing reaches your customers until you add the widget to your site or connect a phone number.

Will it make things up?

It's designed not to. ResolveAI answers from the sources you connect and shows which passage it used. When nothing covers a question, it says so and hands the conversation to your team instead of guessing.

Can it issue refunds or change orders by itself?

No. It can call the lookups you set up, like an order-status endpoint, each switched on separately. Refunds and order changes go to your team as a hand-off, with the order, the policy and the conversation already gathered.

What happens when it can't answer?

The case is handed to a person with the customer's message, the relevant order details and the policy it checked, so nobody has to start from scratch.

Do I need a developer to set it up?

No. You create a workspace, invite your team and add your documents from the browser.

How is my data kept separate?

Everything belongs to a workspace, and access is checked on the server for every request, not just hidden in the interface. You can delete a workspace or your account at any time.

Is there a cost?

There is no billing during early access. Creating a workspace and inviting your team is free while we build out the product.

Early access · No credit card · No sales call

The next “where's my order?” can answer itself.

Create a workspace, add your shipping policy, and ask it the questions your customers ask. It takes a few minutes.

Create your workspace I already have an account